Reporting to the IT Manager, the IT Support Specialist will help maintain and improve the IT environment across Drake Hotel properties. This is a terrific opportunity to learn and grow within an exciting, dynamic and expanding organization. The role will provide exposure to a variety of technologies and solutions across a broad range of operations.

Responsibilities:

• Provide technical in-person support to users as well as via email & telephone (some off-hours & on-call support is likely)
• Install & maintain hardware and software systems to ensure stability, security and usability. Escalate major hardware or software problems to vendors or technicians for service
• Assist in the ongoing maintenance and development of the website and online services
• Modify, customize and configure commercial programs to suit internal needs
• Maintain record of daily activities, provide regular updates to users and IT department on open support issues
• Assist in development of training materials and procedures, and train users in the proper use of hardware and software
• Participate in research, planning and implementation of new technology initiatives
• Read technical manuals, trade magazines and other sources of information to maintain knowledge of current systems and industry developments

Requirements:

• Excellent customer support and communication skills
• Proven ability to quickly learn new technologies
• Ability to work independently and efficiently complete tasks
• Self motivated, detail-oriented and organized
• Great problem-solving and analytical skills
• Proficient with Windows, MS Office, and other common desktop applications
• Understanding of networking and Windows Server technologies (DNS, DCHP, Active Directory)
• Reliability is essential as is the ability to be on-site when necessary for emergencies
• Project Management experience related to new software implementations

The ideal candidate will also have the following skills and qualifications:

• Experience with Oracle PMS, Silverware POS, TripleSeat Event Management Software
• Experience with Sage/Accpac accounting software

• At least 2 years experience in a hospitality environment troubleshooting similar POS, PMS, CRM, Event Management software systems
• Web development experience – HTML, CSS, JS, PHP, MySQL, Python, Django
• Experience managing Windows Servers and AD Domains
• Experience managing web servers (Linux + Apache, DNS configuration)
• Programming experience – .NET, C#, PHP, Python
• Experience managing Mac OSX, specifically when integrated into a Windows domain
• Experience configuring & maintaining IP telephony systems (3CX)
• Experience with audio-visual systems, understanding of signal flow

WHAT WE OFFER:

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.

The Drake Hotel is an equal opportunity employer: We are committed and actively working towards fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, Indigenous, Black, and racialized persons; refugee, newcomer and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.