We are a Toronto hotel destination located in the Queen West neighbourhood rooted in contemporary art, culture, genuine hospitality and proudly celebrate our local surroundings along with the communities we serve. Since opening our doors in 2004, we have sought to create a neighbourhood hub that provides a unique sense of place; to bridge the art of the moment with intentional hospitality, to ignite curiosity within travellers, revellers, neighbours and our local friends. We are currently looking for a Door Person to for the newly opened Modern Wing.

The successful candidate will be the front line, ‘Drake Ambassador,’ responsible for welcoming our guests, screening visitors + coordinating deliveries, graciously opening doors and providing a genuine level of hospitality the Drake is renowned for. They will also provide other courtesy services such as assisting with guest luggage, arranging transport for guests, and being a bit of a beacon in our neighbourhood – continually plugged into the various goings-on. Multiple shifts are available and must be able to work evenings, weekends + holidays.

RESPONSIBILITIES:

• Create an Arrival experience by greeting the guest, introducing themselves and welcoming them into the hotels.
• Assisting with luggage through the main doors leading the guest to the reception and wishing them a pleasant stay.
• During the guests’ stay - be an ambassador of the hotel’s concierge services – make recommendations to our guests of places to visit and explore introducing our WQW community.
• Make transport arrangements for guests and visitors, to open doors as appropriate and to give directions as required.
• Provide direction for guests within the hotel and offer assistance, if needed.
• Should a guest need their luggage to be stored – assist with tagging and storing their luggage.
• Handle all guests’ requests, queries, comments, and complaints in a courteous and prompt manner, taking the necessary action steps and ensuring follow-through where required.
• Opens hotel entrance door and provide help to individuals who may require assistance in carrying heavy loads.
• Make sure our guests are always comfortable – The Drake thrives on its guest experience, and you are an important part of making sure that guest requests and inquiries are attended to.
• Accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
• Make a connection with our guests on departure, wishing them a pleasant journey and leave a lasting impression for them to return.

REQUIREMENTS

• High School Diploma or equivalent is required.
• Customer/service skills/experience is required.
• The candidate must be genuinely personable and cordial.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient in MS Office (Word, Excel)
• Very good written and verbal skills.
• Excellent problem-solving skills.
• CPR certification is an asset.

WHAT WE OFFER:
We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.

The Drake Hotel is an equal opportunity employer: We are committed and actively working towards fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, Indigenous, Black, and racialized persons; refugee, newcomer and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.

INTERESTED? PLEASE EMAIL YOUR RESUME TO SHAILEEN@THEDRAKEHOTEL.CA