Drake General Store

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of working the Drake team. Join our team and share in our future.


#WorkWithTheDrake from The Drake Hotel on Vimeo. Video production by Daniele Petrosino Filmmaker


We thank all applicants for your interest in working with The Drake, however, due to the high level of interest in each of our postings, only candidates selected for interviews will be contacted. We respectfully request no TELEPHONE, EMAIL or IN PERSON inquiries.

We are currently hiring for the following positions:

  • SALES ASSOCIATE - YONGE + EGLINTON STORE

    The Drake General Store continues Drake’s mandate for providing a community based hotbed for culture, an energetic hub for visual and performance art, dining, hospitality and, now, treasure hunting.

    The Drake General Store is seeking motivated and experienced part time SALES ASSOCIATES to join our teams + grow with our company. If you are design savvy, up to date with current trends, comfortable with books, clothes, jewelry, curios and most importantly, people, we are looking for you.

    Responsibilities include but are not limited to:

    DAILY RESPONSIBILITIES
    • Accountable for meeting retail sales and business objectives
    • Execute operations such as daily tasks outlined, adhere to guidelines in Store Audit
    • Control and minimize shrink through awareness, proactive initiatives.
    • Personify and exhibit DGS core values
    • Utilize the guidelines set out in the DGS selling right guide.
    • Ensure the store is opened and closed accurately and efficiently

    MERCHANDISE RESPONSIBILITIES
    • Maintain merchandising standards.
    • Communicate customers feedback about merchandise to SM and TL
    • Ensure store looks fresh and clean for every customer experience
    • Continue to audit and spot check store inventory to ensure accuracy
    • Communicate merchandise sell through and inventory inaccuracies as well as transfer errors.

    ADMINISTRATION
    • Verify cash float, deposits and all monies tendered (ie balance receipts)
    • Maintain accurate clock in/out records
    • Ensure cash always has enough change to get through 3 business days
    • Communicate any supplies needed or fixtures that need repair.

    REQUIRED SKILLS AND EXPERIENCE:

    • Minimum of 2 years in a retail or customer service environment
    • Demonstrated abilities with sales + customer relationship building
    • Must be able to work well and remain motivated within an independent, unsupervised environment
    • Experience in a supervisory or “key holder” function within a retail store would be considered a strong asset
    • Open availability to work weekdays + weekend shifts

    If you are interested in being considered for this opportunity please send your most recent resume and a cover letter to jobs@drakegeneralstore.ca with the subject line: "SALES ASSOCIATE Y+E”. Or you can click the "Click To Apply" button below to submit your application via our website.

    We thank all applicants for your interest in working with Drake, however, due to the high level of interest in each of our postings only candidates selected for interviews will be contacted. We respectfully request no TELEPHONE, EMAIL or IN PERSON inquiries.



    Click to Apply
  • SALES ASSOCIATE- QUEEN WEST

    The Drake General Store continues Drake’s mandate for providing a community based hotbed for culture, an energetic hub for visual and performance art, dining, hospitality and, now, treasure hunting.

    The Drake General Store is seeking motivated and experienced PART TIME SALES ASSOCIATES to join our QUEEN ST. WEST team + grow with our company. If you are design savvy, up to date with current trends, comfortable with books, clothes, jewelry, curios and most importantly, people, we are looking for you.

    Responsibilities include but are not limited to:

    DAILY RESPONSIBILITIES
    • Accountable for meeting retail sales and business objectives
    • Execute operations such as daily tasks outlined, adhere to guidelines in Store Audit
    • Control and minimize shrink through awareness, proactive initiatives.
    • Personify and exhibit DGS core values
    • Utilize the guidelines set out in the DGS selling right guide.
    • Ensure the store is opened and closed accurately and efficiently

    MERCHANDISE RESPONSIBILITIES
    • Maintain merchandising standards.
    • Communicate customers feedback about merchandise to SM and TL
    • Ensure store looks fresh and clean for every customer experience
    • Continue to audit and spot check store inventory to ensure accuracy
    • Communicate merchandise sell throughs and inventory inaccuracies as well as transfer errors.

    ADMINISTRATION
    • Verify cash float, deposits and all monies tendered (ie balance receipts)
    • Maintain accurate clock in/out records
    • Ensure cash always has enough change to get through 3 business days
    • Communicate any supplies needed or fixtures that need repair.

    REQUIRED SKILLS AND EXPERIENCE:
    • Minimum of 2 years in a retail or customer service environment
    • Demonstrated abilities with sales + customer relationship building
    • Must be able to work well and remain motivated within an independent, unsupervised environment
    • Experience in a supervisory or “key holder” function within a retail store would be considered a strong asset
    • Open availability to work weekdays + weekend shifts
    • Barista experience is an asset

    Drake offers competitive pay, employee discounts on F+B offering and Drake General Store products, benefits, training programs and other unique perks, as part of joining out team. If you are seeking a challenging, fun and great learning environment, the Drake General Store is ideal for you.

    If you are interested in being considered for this opportunity please send your most recent resume and a cover letter to jobs@drakegeneralstore.ca with the subject line: "SALES ASSOCIATE QUEEN WEST”. Or you can click the "Click To Apply" button below to submit your application via our website.

    We thank all applicants for your interest in working with Drake, however, due to the high level of interest in each of our postings only candidates selected for interviews will be contacted. We respectfully request no TELEPHONE, EMAIL or IN PERSON inquiries.



    Click to Apply
  • TEAM LEAD- HBC QUEEN + YONGE

    The Drake General Store continues Drake’s mandate for providing a community based hotbed for culture, an energetic hub for visual and performance art, dining, hospitality and, now, treasure hunting. The Drake General Store is seeking motivated and experienced FULL TIME EXPERIENCED TEAM LEAD to join our HBC QUEEN + YONGE team + grow with our company. If you are design savvy, up to date with current trends, comfortable with books, clothes, jewelry, curios and most importantly, people, we are looking for you.

    The objective of the HBC Queen, Team Lead role is maximizing in-store sales. They will achieve this through various activities including: the maintaining store operations, steps of service and the Drake brand, supporting store marketing and promotions, leading by example and providing exemplary customer service, and maintaining store + merchandising standards through the measurement of KPIs, to ultimately drive revenue, guest satisfaction.

    RESPONSIBILITIES include, but are not limited to:

    Store Operations
    • Collaborate with the Area Manager to manage the stores physical and financial resources through KPIs measurement, communicating operation needs to Area Manager and/or the appropriate department, providing leadership and guidance to staff, and ensuring a superior service experience is delivered to all guests
    • Working with the Merchandising Coordinator to effectively merchandise and maintain store aesthetics (inventory management, receiving, floor merchandising, back stock organization)
    • Work with Sales Associates to ensure all responsibilities + duties are completed on the Daily

    Task Check List
    • Complete the “Daily Doc/ EOD” recapping ATD, conversation, UPT, sales, traffic, emails and goals and send to Area Manager
    • Work with Area Manager on staff performance reviews and action plans
    • Support payroll, labour budgets and expense
    • Support Area Manager completing weekly reporting including: supply orders, restock requests, and time clocks (detail+ summary)
    • Support monthly inventories and ensure accurate and timely inventory management controls
    • Complete Inventory Discrepancy Report Summary through investigation and audits with Area Manager
    • On call to support store or staff questions and/ or issue that may arise

    Sales Responsibilities
    • Work with Area Manager to produce sales strategies and objectives for the store
    • Execute DGS marketing initiatives and promotions, to increase overall store sales
    • Support sales + business objectives and proactively recommend improvements on a regular basis
    • Drive store business by growing ADT and email database, and exceeding daily targets

    Training Responsibilities
    • Support training and on-boarding of all New Hires from start to finish
    • Assist the Area Manager in growing + developing training programs and optional training seminars
    • Encourage and promote on-going in store and optional training programs

    REQUIRED SKILLS AND EXPERIENCE:
    • Minimum of 2-3 years in a retail or customer service environment
    • Demonstrated abilities with sales + customer relationship building
    • Must be able to work well and remain motivated within an independent, unsupervised environment
    • Experience in a supervisory or “key holder” function within a retail store
    • Open availability to work weekdays + weekend shifts, full time availability
    • Food handlers certificate is an asset

    Drake offers competitive pay, employee discounts on F+B offering and Drake General Store products, benefits, training programs and other unique perks, as part of joining out team. If you are seeking a challenging, fun and great learning environment, The Drake Hotel is ideal for you.
    If you are interested in this role, please respond with your resume and cover letter via EMAIL ONLY to jobs@drakegeneralstore.ca with the subject line "HBC Q TEAMLEAD" or you can click the "Click To Apply" button below to submit your application via our website.

    We thank all applicants for your interest in working with Drake, however, due to the high level of interest in each of our postings only candidates selected for interviews will be contacted. We respectfully request no TELEPHONE, EMAIL or IN PERSON inquire



    Click to Apply
  • ONLINE SUPPORT

    The Drake General Store is a distinctive Toronto brand that has grown from a boutique gift shop at the Drake Hotel to a well-loved multi-location Toronto shopping destination. The Drake General Store has been developing their online presence significantly this year and has introduced a new website, increased social media engagement and are expecting continued growth in online retail.
    We are seeking a tech savvy SEASONAL FULL TIME ONLINE SUPPORT ASSOCIATE at our Drake General Store Warehouse location who is looking for a rewarding and fast-paced role as we build our unique and exciting brand to join our team for a 6 month contract position for the HOLIDAY SEASON.

    Specific aspects of this role include:
    - Customer Service
    - Process all online orders. Ensure that the product is in stock and available, and that when required, product is promptly requested from stores and delivered to warehouse for shipping.
    - Packaging + Shipping of ordered product. Ensure a great customer experience both online, and throughout the shipping process. Managing workload to ensure timely delivery of product.
    - Managing any returns, refunds, missed items (changed) orders.
    - Maintaining online order (sales) synchronization between both POS systems.
    - Ensuring online inventory is up-to-date - cleaning up older online stock, categories, promotions, etc.
    - Handling online customer support and order information requests.

    Required Skills:
    - Extremely organized and detailed oriented – able to effectively schedule their time, as well as other resources, for effective completion of deliverables
    - Good customer service, excellent communication and writing skills
    - Strong level of comfort with the Microsoft Office or similar desktop applications
    - Strong familiarity with a web based business environment and using online tools (e.g.: google docs, Magento, Vend, Excel, Canada Post Online Shipping Tool, PayPal, etc.)
    - Able to work in a very fast-paced and industrious environment

    Drake offers competitive pay, employee discounts on F+B offering and Drake General Store products, benefits, training programs and other unique perks, as part of joining out team. If you are seeking a challenging, fun and great learning environment, The Drake Hotel is ideal for you.

    If you are interested in this role, please respond with your resume and cover letter via EMAIL ONLY to jobs@drakegeneralstore.ca with the subject line "ONLINE SUPPORT" or you can click the "Click To Apply" button below to submit your application via our website.
    We thank all applicants for your interest in working with Drake, however, due to the high level of interest in each of our postings only candidates selected for interviews will be contacted. We respectfully request no TELEPHONE, EMAIL or IN PERSON inquire



    Click to Apply
  • WAREHOUSE/ WHOLESALE SUPPORT

    The Drake General Store continues Drake’s mandate for providing a community based hotbed for culture, an energetic hub for visual and performance art, dining, hospitality and, now, treasure hunting. We have evolved over the years into a truly unique + proudly Canadian retailer – offering gifts, clothing + accessories, housewares, curated curiosities and treasures of old + new.

    The Drake General Store is seeking a motivated and experienced individual to join our team and provide SUPPORT for our General Store Warehouse (Keele + Eglington).

    If you are design savvy, up to date with current trends, comfortable with books, clothes, jewelry, curios and most importantly, people, we are looking for you.

    Responsibilities include, but are not limited to:

    Warehouse Operations
    - Receiving, organizing, labeling, packaging products
    - Shipping and Receiving of goods – matching to purchase orders; scheduling couriers
    - Assisting drivers with larger items; ensuring there isn't a build-up of skids
    - Ordering warehouse supplies, restocks etc.
    - General maintenance support (space/stock, garbage/recycling)
    - Fulfilling wholesale orders

    Store-Support Tasks
    - Pricing individual units and dividing according to transfer slips
    - Inventory accuracy

    Desired Skills:
    - Hard working, industrious attitude
    - Very independent worker – will take the initiative
    - Comfortable with PC and basic Office applications

    Drake offers competitive pay, employee discounts on F+B offering and Drake General Store products, benefits, training programs and other unique perks, as part of joining out team. If you are seeking a challenging, fun and great learning environment, The Drake Hotel is ideal for you.

    If you are interested in this opportunity please send your resume and cover letter by EMAIL ONLY to jobs@drakegeneralstore.ca please list “WAREHOUSE SUPPORT" in your subject line. Or you can click the "Click To Apply" button below to submit your application via our website.

    We sincerely appreciate your interest in this exciting role at The Drake Hotel, however only candidates selected for an interview will be contacted.
    WE RESPECTFULLY REQUEST NO TELEPHONE, EMAIL OR IN PERSON INQUIRIES.

    The Drake Hotel is an equal opportunity employer.
    For more information about us, please visit our website at: www.thedrakehotel.ca

    Want to keep up with What’s On @ Drake? Sign up for our E-AKE Newsletter below:
    http://www.thedrakehotel.ca/eake/ or follow us on Twitter @thedrakehotel



    Click to Apply
  • SALES ASSOCIATE - HBC QUEEN + UP EXPRESS

    The Drake General Store continues Drake’s mandate for providing a community based hotbed for culture, an energetic hub for visual and performance art, dining, hospitality and, now, treasure hunting.

    The Drake General Store is seeking motivated and experienced PART TIME SALES ASSOCIATES to join our HBC QUEEN/ UP EXPRESS team + grow with our company. If you are design savvy, up to date with current trends, comfortable with books, clothes, jewelry, curios and most importantly, people, we are looking for you.

    Responsibilities include but are not limited to:

    DAILY RESPONSIBILITIES
    • Accountable for meeting retail sales and business objectives
    • Execute operations such as daily tasks outlined, adhere to guidelines in Store Audit
    • Control and minimize shrink through awareness, proactive initiatives.
    • Personify and exhibit DGS core values
    • Utilize the guidelines set out in the DGS selling right guide.
    • Ensure the store is opened and closed accurately and efficiently

    MERCHANDISE RESPONSIBILITIES
    • Maintain merchandising standards.
    • Communicate customers feedback about merchandise to SM and TL
    • Ensure store looks fresh and clean for every customer experience
    • Continue to audit and spot check store inventory to ensure accuracy
    • Communicate merchandise sell throughs and inventory inaccuracies as well as transfer errors.

    ADMINISTRATION
    • Verify cash float, deposits and all monies tendered (ie balance receipts)
    • Maintain accurate clock in/out records
    • Ensure cash always has enough change to get through 3 business days
    • Communicate any supplies needed or fixtures that need repair.

    REQUIRED SKILLS AND EXPERIENCE:

    • Minimum of 2 years in a retail or customer service environment
    • Demonstrated abilities with sales + customer relationship building
    • Must be able to work well and remain motivated within an independent, unsupervised environment
    • Experience in a supervisory or “key holder” function within a retail store would be considered a strong asset
    • Open availability to work weekdays + weekend shifts

    If you are interested in being considered for this opportunity please send your most recent resume and a cover letter to jobs@drakegeneralstore.ca with the subject line: "SALES ASSOCIATE HBC Q + UP” . Or you can click the "Click To Apply" button below to submit your application via our website.

    We thank all applicants for your interest in working with Drake, however, due to the high level of interest in each of our postings only candidates selected for interviews will be contacted. We respectfully request no TELEPHONE, EMAIL or IN PERSON inquiries.



    Click to Apply